Revmo: Missed Calls. Lost Revenue. One AI Fix

Joe Wylezik [00:00:00]:

And it'll say, okay, great, like, let's collect payment from you now. So at that point, the agent will then collect the card information, and then it'll actually transition that in through the POS system and the order then will be completed. And. Yeah, and like, you know, depending on how the business wants to set up that process of how do they maybe want to notify them if they want to send them a recap, like an email text to their order, or better yet, they just show up to the restaurant and their orders. There's. When they get there.

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Angelo Esposito  [00:00:39]:

Welcome to another episode of WISKing It All. We're joined today by Joe Walesic, head of partnerships at Revmo AI. Joe, thanks for joining us.

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Joe Wylezik [00:00:49]:

Thanks, Angelo. I appreciate it. Super excited to be here.

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Angelo Esposito [00:00:52]:

Yes, I'm excited to have you here. I love what you guys are doing at Revmo, and we're going to go deeper into it, but just so people at least have a starting point, they heard Revmo. What is it? I'm not sure. Let's just break the ice there. What is Revmo?

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Joe Wylezik [00:01:03]:

Yeah, it's what all the buzz and noise is all about. This common day and age, right, Is these voice AI agents. So we're a conversational AI platform. So we specialize in the hospitality space, specifically in the restaurant space, where we're answering phones for restaurants and holding those conversations to their customers for them.

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Angelo Esposito [00:01:23]:

Got it. Cool. We'll definitely jump into that. We have a lot of restaurant bar operators that listen into the WISKing It All podcast, and part of our whole thing is like, yes, at WISK, we hope we can help them with, you know, inventory and ordering and all those things, shrinkage, etc. But if it's not that we want to help them with anything else, and that might be finding the right pos, it might be finding tools like, you know, Voice AI that can take reservations while they're sleeping or take order. So we're happy to just put people in the right direction. And. And we'll make sure to put all the.

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Angelo Esposito [00:01:56]:

The links and plugs in this episode so people that are listening in. If after this conversation, you like what Joe is talking about, if Revmo AI interests you, piques your curiosity, you'll be able to see a demo, find the link, all that good stuff. Okay. But just to jump in, I'd love to maybe always start kind of like the beginning. Right. What I mean by that is Revmo AI, like, I know you know, voice all the buzz, but what inspired you guys to kind of tackle the restaurant space? Like, where did. Where did the. The problem first start? Where you're like, hey, we got to tackle restaurants, right?

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Joe Wylezik [00:02:32]:

It's a good question. So it's a. It's a kind of a unique, funny story. So we. We did start this company to be like a B2B SDR product, in a sense, right? Where it's helping answer phone calls for you. Better yet, it's making phone calls for you. It's alleviating kind of the simple conversations and tasks in the business in the B2B world, you know, for salespeople, for marketing leads and things and whatnot. Then what happened was the federal government came out with a law by the name of tcpa.

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Joe Wylezik [00:03:03]:

And TCPA is a law that basically restricts AI agents to make cold calls.

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Angelo Esposito [00:03:11]:

Oh, okay. Yeah, I didn't know that.

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Joe Wylezik [00:03:15]:

Okay, yeah.

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Angelo Esposito [00:03:16]:

So.

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Joe Wylezik [00:03:17]:

So then it was like, okay, well.

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Angelo Esposito [00:03:18]:

We got to change our business model.

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Joe Wylezik [00:03:21]:

Like, all right, well, that's not going to work anymore. So what are we going to do? And so you sit back and you go back to the drawing board as a company and you say, okay, we can do outbound cold calls with it. What we need to do is you can do inbound calls, though. And so we sit back and we look and we say, what? Businesses take a lot of inbound calls? And so at that point, the company redevelops this go to market strategy, in a sense, right? Where it's like, no longer going to be this B2B solution, going to be the restaurant solution, you know, in hospitality space solution. And so we go and say restaurants, right? Restaurants take a lot of inbound calls. They take a lot of conversations. A lot of times they get flooded with them, you know. And so, you know, when you think about the value prop of what Revmo can do for a business, you know, one of the initial value props is it answers every call, right? Your phone doesn't ring anymore is what we used to say, right? Like, if your phone's ringing, you have a massive problem in your business.

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Joe Wylezik [00:04:22]:

And it's like, wait a second, back in the day, like, all you want is your phone ringing, right? You know, it's like, I want it ringing non stop. I want it to be. I want us to be overwhelmed with orders and business people at the door and whatnot. And so that's how started was. We're going to alleviate the phone ringing and alleviate these conversations that the restaurant's having and. And allow these agents, these AI agents to do that.

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Angelo Esposito [00:04:47]:

That's really neat. And so I'm curious, like, when you guys, you know, when remote first started, I, I, first thing first, I was curious with naming, right. And sometimes just random as I thought of this name. But where did the name Remo come from? Do you, do you know where, where it originated?

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Joe Wylezik [00:05:02]:

Yeah, revenue modernized.

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Angelo Esposito [00:05:04]:

Ah, okay, that makes sense. Okay. The revenue bar. That's cool. And so how do you go about, you know, building these AI agents? Right. And it's more than just that. I know, I know that for sure. But how do you go about, let's say, getting your first customer? I'm curious to the early days of revolt, like how do you get that first restaurant? You know, and now it's becoming more popular, so I feel like slowly people are more open minded.

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Angelo Esposito [00:05:28]:

But let's say in the earlier days when you guys first, first started, you're sitting down with a restaurant and you're pitching AI agents and they're probably looking at you like you're craz. Yeah. What did that look like? What was that initial story of maybe those first few clients?

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Joe Wylezik [00:05:40]:

Yeah, I mean, it's the good old, like traditional way of starting a business. It's notifying your network what you're doing. It's reaching out to people, you know, to talk about what you're doing. And better yet, it's like knocking on a door and it's picking up a phone and calling someone and doing it enough times. The good old pitch of sales is law of averages work. Right. So this day and age, I think they take a lot more laws than averages. So but at the end of the day, it's, you know, that's how we, that's how we got to market.

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Joe Wylezik [00:06:09]:

That's how we got in there, you know, and started doing it was we initially started the approach of like getting out in the field and getting in front of business owners and SMB owners and, and starting to promote and talk to them about this problem. And, and that started creating some good, good traction. And then we of course then expanded that into, you know, getting on the phones and calling these businesses across the United States and you know, talking a little bit further about them having these issues and kind of letting them know even what our experience is. Calling into the restaurants, right. And getting them interested to learn a little bit more of like, how they can alleviate missed calls and, and how they can alleviate people having to sit in queues waiting to get picked up or better yet, not even getting their, their call answered. That's, that's how we did it.

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Angelo Esposito [00:06:54]:

That's neat. And maybe just to kind of paint a bit of a story. Like, obviously we're going to put all the links so people can check out the website, see a demo, book a demo, like go into the details. But for people maybe listening in or watching this on YouTube and want to kind of hear like, hey, voice AI sounds interesting. You alluded to helping, you know, helping with reservations or helping with orders. Let's walk through some scenarios. Right? So let's maybe start with reservations, a good one. A lot of restaurants, you know, get, you know, called.

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Angelo Esposito [00:07:22]:

Even though you can book online a lot, get calls and to book. Hey, table for four. This Saturday, 7pm, right? Talk to me a bit again for our listeners that are like, I wonder if this could apply to me. What is Revmo doing? So what does the actual process set up look like? And then once it's implemented, Right, I'm sure you do things behind the scenes, but once implemented, what does that outcome look like?

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Joe Wylezik [00:07:47]:

Yeah, that's a good question. I'll kind of talk about maybe the journey, a little bit of Revmo. I think that'll be a good explanation of this product. So I was talking to you a little bit about how we started as this B2B product and we turned it into this restaurant hospitality product. And so initially what it started with was, hey, let's pick up your phone and answer every call and address every single customer. Well, then what happened was, is the business owners, the operators started saying like, wait a second. Well, like all my calls are getting answered, but now they're all, a lot of them are getting transferred into my host stand. So now I'm getting my host and still getting inundated with phone calls because, like, people want questions about reservations or orders or whatever it may be.

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Joe Wylezik [00:08:29]:

So it initially started where reservations were the big topic. Where is your agent able to alleviate this question and actually handle this task over the phone? And so we, we developed the capability to be able to do that over the phone so that you can reduce that interaction with the, with the hostess or with the front of the house bartender, whoever is answering your phones or handling your phone lines. And that's how that started. And then from there it then stepped into the ordering space where people are like, okay, you got all my calls, you got all my FAQ questions or my FAQs, you got all my reservation calls. Okay, now can you handle my ordering? That would be really, you know, and they're like, we're like, okay, well, let's go to the drawing board. The nice thing about Revmos, since we, we are, we're a self funded Startup company. And our co founder, Bobby Beckman is the one that developed this technology and is still developing this technology every day. I like to call him the wizard.

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Joe Wylezik [00:09:23]:

But he can, you know, he has the ability to go in and see what we can and can't do. Right. And he control that. In a sense, we develop in house as well. So with that being said, you know, we, we have these capabilities of kind of when these customers are asking for these requests, we're able to listen to them and we're able to address them and say, you know what? Like, let us look into it and let us see. So that's how it happened. FAQs, reservations and then reservations to orders. And then, and then they're like, okay, can you just like alleviate all of my phone calls and just collect payment as well? And so now we have the ability to take basically any conversation that anyone's having on the phone and complete it.

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Joe Wylezik [00:09:58]:

Of course, there's still people out there going to want to talk to people. I don't think that's a problem. And I think that's the way it is always going to be.

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Angelo Esposito [00:10:04]:

Y.

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Joe Wylezik [00:10:05]:

The nice thing is, is that you can have that be 10 to 15 to 20% of your conversations now, instead of 100% of your conversations.

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Angelo Esposito [00:10:11]:

Exactly. That's really cool. It's. It's interesting. First of all, you nailed it with the, you know, I know it sounds so obvious, but a lot of people make this mistake of not listening to their customers. And it's like, listen to your partners, customers, whatever you want to call them, but they work with you. They'll tell you their pain, they'll clarify. And sometimes you go in thinking one thing and then you discover, oh, wait, this other thing we're solving is actually 10 times better and more helpful for them.

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Angelo Esposito [00:10:39]:

So keeping that open mind to like, like you said, started off with maybe one thing, but now it's going to ordering. Or maybe. I think that'll continue to evolve and in a year, right, we might sit down again for another episode and it might be slightly different. You're like, no, we nailed it. This is the biggest pain point they had. It was around this. And it's like, you know, events, who knows, group events at restaurants, if you're large groups go through the AI and like, I don't know, but. But we're doing this.

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Joe Wylezik [00:11:06]:

Yeah. You know, like, it's, it's. I think, I think what we try to represent, position ourselves is as a. We're a company capable of a lot of things, but we, we Truly only care about like what the customers really need and want. Right?

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Angelo Esposito [00:11:21]:

Like, exactly.

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Joe Wylezik [00:11:22]:

We're not out there developing all of this integrations and all these, you know, for fun, right? And like dumping a lot of res. Resources and time into that. What we're doing is we're interacting with these operators and these owners and we're saying where's the pain? What's going on and how do we come into play and how can we be a solution to that? How can we reliever to that pain? And it might not be right now, it might not be a good fit right now. But better yet, like we can allude and they, we can educate and we can show them, you know, that this is yes, something that we can do for you and help, you know, and, and it's crazy because you can get in some very deep conversations, you know, with business owners and, and I'll be transparent, like a lot of operators don't understand the value of their phone. Like they know it needs to ring once. Like we said, the phone needs to be ringing. Like they, But a lot of them maybe don't understand, like they're missing 30 to 40 to 50% of their phone calls or a lot of them don't understand that like your front, you don't have to staff for these conversations. You can staff for people that are in there paying you in person.

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Joe Wylezik [00:12:21]:

We all know the number one person, the number one form of a customer to a restaurant is a walk in. What's number two? It's a phone call. And you spend marketing money, you spend effort, you spend everything to drive traffic to these phone numbers and to your location. And a lot of times people start with the phone. And so capitalizing on that and creating that consistent interaction with your brand and who you are is, you know, leveraging a tool like ours is really probably the easiest way to do that because I always say this and it's pretty transparent. Like it shows up every day, it works 24 7, it speaks multiple languages, you know, it's reliable, it's, it's not going to miss a phone call. It doesn't have an opinion, you know, and, and it's going. So it's going to keep your messaging consistent.

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Joe Wylezik [00:13:06]:

And I think that matters. You know, as an operator, you work hard at what you do and you spend a lot of time and money and what you do. And like, it's prideful in a sense to you and it should be. It's your business. So I think it's important that if you're using technology, technology should do that for you, you know?

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Angelo Esposito [00:13:22]:

Yeah, yeah. Should be consistent. No, it makes, makes a ton of sense and you, you kind of alluded to, you know, solving the pains and I can't agree more. Right. Like the, the bigger the pain you solve, the more you're helping someone. Right. It's, it's a painkiller versus a vitamin. But maybe just to kind of shed some light again on the, on the restaurant operators listing in.

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Angelo Esposito [00:13:42]:

Let's talk a bit about the pains. Right. You've spoken to restaurants, you guys are helping restaurants. What are the most common pains you see? Because this way the people listening and it'll be like, that sounds exactly like me. So maybe we can talk through some of the pains you've seen when meeting with restaurants and yeah, just kind of spitball.

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Joe Wylezik [00:13:59]:

You know. One of the things that sticks out to me is labor shortages. I think that that's just the nature of the beast of where we're at in this space. It's hard to find consistent, reliable work, you know, and I think it sometimes has to do with the tasks that they are assigned in these roles sometimes. So, you know, you think about it, if you can interact with more people, you'd prefer to interact with more people face to face, you know, so once again, enabling, enabling a tool like ours will allow your hostess in your front of your front of house to do that. Right, right. Listening to the music instead of the phone ring, I always joke around and say, right, you know, but you know, and I think the other thing that sticks out to me, there's a couple things is studies, statistics show like 70% of these, you know, orders and RSVPs and payments still are happening over the phone in this space.

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Angelo Esposito [00:14:46]:

Really?

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Joe Wylezik [00:14:47]:

Yeah.

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Angelo Esposito [00:14:48]:

It's higher than I thought. I thought it would have been more. That's, that's a good, that's a good stat to kind of keep in mind because obviously I'm biased because I'm in the tech world with wisk, so my. Right, I'd have to overestimate my number because I'm sure my number was. Or underestimate my number. But 70%. Okay, interesting. So even with tool reservation tools, whatever, 70% of traffic is still pick up.

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Joe Wylezik [00:15:09]:

And call were humans are. And I'm nowhere near like a psychologist or anything like that. But I promise you I, I am a very simple minded individual in a sense of getting stuff done and I think every human in a sense wants to just get it done.

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Angelo Esposito [00:15:25]:

Yeah.

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Joe Wylezik [00:15:25]:

And we know like the sooner we talk to someone, the sooner we get to Interact with someone, the faster it's going to happen. That's the easiest way. And I do think, I do think the newer generation is more adapted to using, you know, a device or using these, these, these other platforms. But I think at the end of the day, if you can get it done faster, smoother, quicker, you're going to do it that way. And that, that leads into like, what I, what I was kind of getting to is like, they, we all expect instant gratitude. Like, we expect instant return, instant satisfaction. And that's, and that's, that's, that's what this tool can allow you to do.

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Angelo Esposito [00:15:56]:

That's cool. And so when we think about like, reservations and you spoke to, let's say you're, you know, the first handful of clients, and then we'll go to ordering too, and then payments. But just, you know, to take reservations example, what were you hearing from, you know, these restaurant operators before and after? Meaning, like, after they implemented it, what was the main feedback they were giving you?

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Joe Wylezik [00:16:18]:

Missing reservations. Biggest flag, biggest issue. Biggest. Right. Like, better yet, like, I don't know what, like, what those missed calls are. Like, they potentially could all be reservations, they could all not be reservations. But not knowing was a huge issue and a huge challenge presented to them. Like, is that okay as a business owner, you know, and.

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Joe Wylezik [00:16:42]:

No, of course not.

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Angelo Esposito [00:16:43]:

What, like, right, so just, just to pause there. So basically, if I'm hearing this correctly, the restaurants you're working with, which makes sense, they would get X amount of missed calls a day, let's call it 15 missed calls a day. So there's a good chance, you know, all. Or some could be reservations, but basically, pre revmo, they're missing a good chunk of calls every single day. Okay, so that makes sense. That's number one. They're just missing. So you don't even know what you don't.

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Angelo Esposito [00:17:05]:

You're just there, there may be events in there, they may be orders, they may be reservations, there may be directions. Hey, how do I get to your restaurant? But there's, there's X amount of calls being missed. Okay, what else, what else was pre Revmo that you kind of typically see?

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Joe Wylezik [00:17:18]:

Well, I think, you know, I'll pull back into the labor stuff like staffing to address peak hours and high demand. You know, having to adjust your business for that and then, you know, manage that and oversee that and make sure that doesn't get out, like, in a sense get out of control. So you can alleviate that by implementing a tool like this. Right, because it's going to Be there no matter what. And you don't have to add more agents. You just have one agent and answers up to 100 calls at a time. So you don't need overstaff that over address that. Yeah, it's pretty cool.

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Angelo Esposito [00:17:53]:

And do you find like people? Because I imagine, right. I think of a reservations that I imagine a few use cases. Right. Imagine number one, are you able to get reservations? Because I'm a night owl and I feel like calling the restaurant at midnight. Right. There's maybe that use case. But there's also like you said, the peak hours where now that your hostess between 7 and 9pm when you're busiest can be a little more focused on people coming in versus having to answer a phone. Like so I'm curious to maybe dive into those use cases.

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Angelo Esposito [00:18:19]:

Is that what you typically see? Maybe leveraging peak hours? Leveraging. You know, you mentioned staff turnover. That makes a lot of sense. And maybe the, the whole after hours thing.

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Joe Wylezik [00:18:28]:

Yeah. So you think about it. You know, I woke up and you know, my wife wants to go have dinner tonight, you know, and I find a restaurant online and I call it, you know, and they don't answer until.

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Angelo Esposito [00:18:42]:

4, not until 4pm, right.

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Joe Wylezik [00:18:45]:

Like I'm not, I'm not going.

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Angelo Esposito [00:18:46]:

You know what I mean?

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Joe Wylezik [00:18:47]:

Like I'm just not going. And then I'm gonna go look and see who. Oh, do they have an open table reservation? Right. But initially I called you, right? That's my first experience. That's my first interaction with you as a restaurant. And I'm not going now. If you have an open table, I'll click on it and I'll look through it. So you got to have that.

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Joe Wylezik [00:19:03]:

Don't get me wrong, I'm not saying you don't want to have that. You need to have that. Yeah, but initially I called you. That's what I want to hone in on. Right. So if they had Revmo, then it would have picked up and would have told them they could have gotten a reservation and I would have been there tonight at 4:30 to be there. And now they have me. And now, now I'm a first time customer or I'm a repeat customer, whatever I may be.

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Joe Wylezik [00:19:25]:

And there I am and there's my revenue for the business.

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Angelo Esposito [00:19:29]:

That's awesome. I love it. It makes a ton of sense. And I'm curious to see what do you think is the biggest pushback? Because to me, again, I'm a bit biased because I'm very tech forward. But I understand sometimes operators are little. Has then it makes sense. They're inundated with tools. But what's maybe some pushback that you might sometimes get?

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Joe Wylezik [00:19:52]:

You know, I think people are like, oh, it's not there yet. You know, it's. The technology's not there. It doesn't sound good enough. It can't really do everything I want it to do. I think that maybe is getting a little fizzled out. But that's an initial question or concern. It might be too expensive for me.

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Joe Wylezik [00:20:09]:

You know, we'll get those things as always. Right. Every technology expense is too expensive. I don't want it to misrepresent my brand or misrepresent my business. You know, you might get that type of thing.

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Angelo Esposito [00:20:19]:

Right, right, right.

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Joe Wylezik [00:20:20]:

You know, you'll get, you'll get kind of those, those con. Those, those that feedback from people.

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Angelo Esposito [00:20:24]:

Okay.

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Joe Wylezik [00:20:24]:

And people just kind of ignoring it, I would say, like, they're just like, oh, it's not there yet. We'll, we'll just keep going. Like we'll just keep running it as, as we are. Because we have been for 15 years, 20 years, 30 years, 40 years, 50 years as a business owner this way. And we're here, we're growing and we're doing what we need to do. You know, I'll just kind of sit back and wait.

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Angelo Esposito [00:20:43]:

Yeah.

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Joe Wylezik [00:20:43]:

Always entitled to your opinion and always say what you need to say. But like, you know, once again, if you're missing 15 calls a day minimum, you know, at one location, you know, and I think that's the other concept too is I think the smaller business maybe doesn't have this pain as much. Maybe it's a very successful single location restaurant that does really well and has a lot of volume. But I think when you look about, look at it from a business operator of multi location businesses, there's this, is, this is a type of technology that will cause tremendous amounts.

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Angelo Esposito [00:21:16]:

Yeah, yeah, yeah, that makes sense. It's super interesting because I feel that like sometimes, yeah, restaurants can be a little, a little hesitant. But I think when you're dealing with new tech, you know, you just think about that curve and you have the early adopters and it's like, so you got to find people that are a bit more open to being on the edge. Then slowly the early majority and then, you know, people always catch up. But when you think about it, it's the same with anything. Right. Even when Open Table started it was like online reservations. What's this? And now it's like the standard and cloud based POS is the same kind of thing.

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Angelo Esposito [00:21:50]:

But so if you guys just keep doing what you're doing, there'll be that tipping point where it's just kind of like what? You still answer all your calls manually? That's crazy. You got someone there, which will be interesting. So I think you guys are on the right path. I always like to kind of maybe give people a visual. Right. Because as a visual, but like, we'll talk through it again. Not the technicality so we don't have to go in. Oh, you click on this button and you do that more just kind of a high level.

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Angelo Esposito [00:22:17]:

So the people listening could just imagine like, okay, you know what? I do get a lot of calls and I wonder if I actually did open it up after hours. So just high level. I'm a restaurant listing in, maybe I got a couple restaurants and I'm like, hey, what? This sounds complicated. It's going to take me six months to set up. Right. I want to just set the stage of like, what is the general setup? I know there's tweaking this, that, but just general setup. I like what I hear. You know, I'm listening to this podcast, I go to revenue's website, I have a chat with Joe.

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Angelo Esposito [00:22:42]:

Joe's Joe shows me how it works. I'm sold. What does like implementation generally look like?

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Joe Wylezik [00:22:48]:

Yeah, that's a good question. I. What I'll do for you as well is we'll put a phone number in and so people can actually call the phone number.

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Angelo Esposito [00:22:55]:

Oh, nice. Okay, cool.

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Joe Wylezik [00:22:56]:

So make sure to attach one of those. That way they can actually experience it.

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Angelo Esposito [00:23:00]:

Cool. So we'll put that in the notes. We'll put that in the notes. 100. So if you're listening to this episode, by the time it's live, YouTube, Spotify, you name it, we'll put the number so you guys can actually interact. I love that you'll call it in. Interact with a voice agent. Love that.

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Angelo Esposito [00:23:13]:

Cool.

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Joe Wylezik [00:23:14]:

So implementation, you know, I mean, you of course have the business development process, which is always fun for us as. As what we. For what we do. But when you have someone that's like ready to move forward at the end of the day, you know, we. We have a simple onboarding process of collecting basic information. At the end of the day, all you have to do is forward the phone number to our agent number so you don't have to change your number. You don't have to like integrate the phone number anywhere. Like you literally call forward our phone number.

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Angelo Esposito [00:23:40]:

That's good.

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Joe Wylezik [00:23:40]:

And then we go through and the agent so Revmo does this for you. Revmo will go in and build out the agent for you. And it will, once it's completed, we'll share it with you. You can experience it, you can test it. We'll make sure it works exactly how you want it to work. And then at that point, you know, if there's an integration needed for reservations or ordering, that's happening simultaneously to the agent being developed. And we're looking at typically like a, you know, two to three week turnaround time of a launch, you know, which is really nice. Yeah, it's really cool.

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Angelo Esposito [00:24:10]:

That's awesome. Okay, so if someone's listening in and interested, I mean, listen, that's, that's pretty cool. Number one, we'll put the number. I love that idea because then people can just literally try it out live. But two, three weeks is not bad at all. And so like getting an agent configured to you integrating with your reservation or ordering system and then testing it. And, and I think like, the risk is pretty low. Right? Like, what's, what's the worst case? It's like the worst case is you turn it off if you don't like it, you know, but like.

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Angelo Esposito [00:24:36]:

Yeah, it's not like, I mean, it's not like a horrible worst case.

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Joe Wylezik [00:24:39]:

No, I mean, at the end of the day, like, we're not going to give you a product that you're not happy and satisfied with. Right. So like, if the process of getting it set up is not what you're expecting and not get it giving you.

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Angelo Esposito [00:24:50]:

What you need and you don't even have to.

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Joe Wylezik [00:24:52]:

Yeah, yeah, don't even put it in place. But I think that's why, like, we take a lot of pride in is like making sure it does exactly what you want it to do, you know, and that way, that way you are confident and you know for a fact that it's going to do what you want to do. But yeah, like 30, 60, 90 days down the road and it's something that's like, oh, you know, it's not helping us. You know, we're not seeing a return on investment. We're not seeing what you told us. You know, of course, like, we will always cross that bridge when necessary, but we are, we are doing a pretty good job and we have had very minimal, if not, I mean, very, very low numbers of people that have not been satisfied with this product.

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Angelo Esposito [00:25:29]:

That's awesome. And one thing you mentioned, I just want to highlight because I thought it's a super subtle but important point is if you don't like it or what? For whatever reason, in my head I was like, ah. The most annoying part is then going to be, what do you do with the phone number? And this and that. So like, just to emphasize it's, it's. I know you said it, but I want to emphasize you're forwarding your number. So the worst case is you stop forwarding your number. Right. Like, because that would have been the other big pain point where it's like, I now change my number, I got to change it better.

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Angelo Esposito [00:25:55]:

I don't want to change my number. So I think you guys were clever with that. Kept it simple. Forward. Try it. You don't want to do it anymore. Stop forwarding it. That's it.

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Angelo Esposito [00:26:04]:

That's all. You don't have to worry about your listing pages and your Google page. Like, the number stays the same, you're good to go.

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Joe Wylezik [00:26:10]:

Yeah. The other thing I'll highlight is, you know, once you also are given it like a login to a dashboard into an account also. So like you can view the performance of the product without like. So for instance, we talked about before, you didn't know anything about your phones with enabling this agent now this agent is in a sense is collecting all this information for you. What's the conversations that are happening over your phone, you know, the information inside those conversations and then better yet, the data behind it. How many calls you're getting, how long are those calls, you know, how many transferred, how many orders replaced, how many reservations were placed. You can log into actually our dashboard and see all that there, which is really helpful and it kind of helps paint a clear picture for you. So that's another tool.

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Joe Wylezik [00:26:49]:

I think that's very, very, very helpful.

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Angelo Esposito [00:26:51]:

That makes sense. And I got some industry questions I want to pick your brain about, but I want to quickly just get into the other common example because I know, I know someone's gonna kill me if I don't. Don't at least pick your brain on this. Because we spoke about the reservation side and I know there's people thinking, hey, you mentioned ordering. I want to know more about the ordering. So can you quickly just touch a bit on the, on the ordering side? Like, what does that look like? You could maybe even give examples if you can share some. But like, I'd love to hear it. Right? Like, so takeout.

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Angelo Esposito [00:27:18]:

I call in what happens. Like to tell me a bit about the ordering side.

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Joe Wylezik [00:27:22]:

Yeah, yeah. And I think that's what we'll do in the numbers is we'll provide a couple numbers so you can Experience, you know what an ordering process works, like for a pizza joint maybe or for, you know, a complex order like pizza. And then maybe you can experience more of a full service restaurant.

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Angelo Esposito [00:27:37]:

That's cool.

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Joe Wylezik [00:27:37]:

Clientele of ours, but ordering so businesses, once again, you can set it up however you want. But you call in and you basically say, I want to place an order. And at that time the agent then says, okay, great, like what would you like to order? Right. And at that point the agent's then going to, you know, ask what, what, what you're looking for or what you're wanting. You can also have the agent. You know, the nice thing about our agents is you can actually advise them when they order a pizza. Like, would you like wings? And the agent will actually do that for you. Better yet, you know, upsells.

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Angelo Esposito [00:28:08]:

I love that.

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Joe Wylezik [00:28:09]:

The upsell. Yeah. And I think that's something I didn't recognize. Like we don't. You don't hear it that often, you know, on the phone. Like never really am I ever sold more than what I'm ordering on a phone call. And I'm like, it's pretty cool that our agent will like kind of nudge you to say like, hey, do you want to molten chocolate lava cake? Right. Or do you want a brownie, you know, or a liter of cola?

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Angelo Esposito [00:28:29]:

Right.

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Joe Wylezik [00:28:30]:

Whatever it may be.

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Angelo Esposito [00:28:31]:

Yeah. And the reason that's so awesome is I guarantee you, if you took two employees and one employee was let's say, really well trained on upselling or suggestive selling, I like to call it their average ticket size. Obviously the person doing the suggestive selling, it's going to be a percentage. But the percentage of people that, oh yeah, actually we'll take a 2 liter coke or whatever will have a higher average ticket size. And so if you're AI is 100% of the time suggestive selling, Right? Not in a nice way, in a complimentary way. That's great. I'm sure you guys probably will be able to collect data on average ticket size. And I'd be willing to bet that the average ticket size probably most of the times somewhat bigger than a human.

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Angelo Esposito [00:29:11]:

That'd be my guess. If I had to guess, AI versus a human. Unless the human was really good at suggestive selling.

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Joe Wylezik [00:29:17]:

But yeah, no, you're right. I think you're spot on there. I do know for a fact that, you know, the more you, you know, inform customers, the more curious they are, the more incentivized they are to move forward with things. Right. So there's some really really good. Big opportunities. So you place the order, you tell them what you want. You know, if you want a special topping or a special edition or change something on it, the agent's able to withstand that and handle that type of information.

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Joe Wylezik [00:29:45]:

And then at that point it'll confirm the order with you. Right. So I want to confirm here today that you got two large pizzas, one with anchovies, one with peppers, and the black olives. And then we added those boneless buffalo wings for you. And we added the chocolate molten lava cake or whatever it may be as well. Yeah, is that all? And it's like, yeah, that's great. And it'll say, okay, great, like, let's collect payment from you now. So at that point, the agent will then collect the card information and then it'll actually transition that in through the POS system and the order then will be completed.

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Joe Wylezik [00:30:19]:

And. Yeah, and like, you know, depending on how the business wants to set up that process of how do they maybe want to notify them if they want to send them a recap, like an email text to their order, or better yet, they just show up to the restaurant and their order is there when they get.

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Angelo Esposito [00:30:34]:

That's awesome. That's really cool. That's really cool. I love it. So anyways, this will be fun. People listing in like, like we said we're gonna put a few numbers there so you'll be able to test it and all that good stuff. And then just kind of shifting gears a little. I like always, you know, just talk a bit about the industry and kind of where, you know, where my guests see things going.

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Angelo Esposito [00:30:52]:

I think it's like always a fun question. And so I'm curious, like from, from your perspective, how do you see kind of AI reshaping the hospitality industry? And obviously you're seeing it a lot from the voice side, but I'm curious, do you see anything else interesting from your perspective when it comes to AI and hospitality?

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Joe Wylezik [00:31:13]:

I think AI and hospitality just creates a better customer experience. That's the easiest way to summarize it. You know, if you think about wisk, right. If you're monitoring your inventory and you have this information and it's up to date and it's current and you, you're having the freshest and highest quality products for your customers needs and wants, that means you're going to end up with better, better food, right? If you have better food, you have happier customers, right. You think about Revmo. If people call in and they get what they want out of it, they're going to probably come back more often, you know, if they're able to do that. So I think at the end of the day, which is crazy because we think about AI being like, oh, it's the job taker. Oh, it's the changer.

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Joe Wylezik [00:31:51]:

It's this all these negative things about it. And it's like, actually it's gonna make you appreciate that. Hello, how's your day going? And so glad to have you at the restaurant from the hostess. And how it's gonna then change your food production and how well the quality is gonna be maintained. And so I think that AI is going to enhance our customer experience in the hospitality space, which I'm really excited.

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Angelo Esposito [00:32:15]:

Yeah, no, that is exciting. And I have that belief too. It's funny, even when I started WISK, it's even pre stuff, it was just regular tech software. But it was literally the, the mission was simple. It was to give restaurateurs and bar owners and hoteliers their time back to focus on the things they love. And for us, the time back meant like, okay, a lot of time doing physical inventory counts, entering invoices from suppliers, recipe cost it. Right. Like all the back of house stuff.

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Angelo Esposito [00:32:42]:

And it was like that, that was it. And I mean it was a lot, but it was like we just want to give them back time so they can actually do the things that they want to do and that are higher value, like the human interactions in the restaurant and the. All that good stuff. And now I think I agree with you. I think with AI, that's where the big opportunity is. How do you leverage even more of that to give better experiences, period? Which is, it's going to be interesting.

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Joe Wylezik [00:33:05]:

To see kind of, that's, that's spot on. I think, I think you've nailed it there. And I mean, you know, we're seeing people that implement this technology develop, you know, millions of dollars off this product and, and because it has a big impact on the business functionality. Right. You know, if we increase and improve the customer experience with AI, they're going to spend more, you're going to get more customers. That's a higher revenue. That's what we want as a business owner. That's why you're in business as an owner.

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Angelo Esposito [00:33:32]:

Yeah.

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Joe Wylezik [00:33:33]:

By operational expenses. And all these other things that come into play with AI will all come back to the bottom line, which is more revenue. Right. And increasing the numbers and expanding and growing. And that's really, at the end of the day, I think that's really where it's going. And where it's going to be in a matter of, you know, probably sooner than later. I mean, I feel like every day we wake up, there's a new job so fast. You know, there's a.

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Joe Wylezik [00:33:58]:

There's a new AI technology. Oh, my gosh. There's something different here, something different there.

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Angelo Esposito [00:34:01]:

So.

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Joe Wylezik [00:34:02]:

But at the end of the day, I do think it's actually for the best for us as. As customers and as operators and as providers.

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Angelo Esposito [00:34:09]:

I love that. And maybe as we slowly come to an end, I think it'd be cool to maybe even just share if you can. I don't know if they're public or not, but if you have some, like, I don't want to say some case studies, because I don't want you to just randomly, you know, sell case studies is more like, to share, like, maybe just some real success stories because, like, people listening in obviously, are maybe relating with the problem. And it's like, yeah, actually, I. I do hate how many calls I miss. And I do. And then they're kind of like, you know, resonating and this sounds interesting and cool, cool, cool. But maybe just like, even just getting into something a little more tactical.

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Angelo Esposito [00:34:41]:

Do you have any recent or. Or client wins that come to mind that you could maybe share or a client win?

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Joe Wylezik [00:34:49]:

Yeah, I think the most recent one. We're actually getting ready to launch this case study. It's our. It's one of our clients, they're by the name of Donatos, and they've actually been out in the public speaking about us, too, actually. Positive note, which is really exciting.

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Angelo Esposito [00:35:04]:

That's nice. When a client speaks out loud about a tech partner, that's a good sign.

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Joe Wylezik [00:35:09]:

It's always a good sign. Right? It's always a big deal for us. And so implementing this technology and being able to have insights, you know, in their workflows and their process in their business, you know, and then experiencing this tremendous improvement in the business operations and them seeing more orders coming in and, you know, the business internally running more smooth, you know, I think those are really, really big wins. And I can't wait to come out with the statistics and numbers of how much more revenue we brought to Donato's and how much more the processes we've eliminated and improved. But at the end of the day, you know, we sit back and think about it. Right. If you're running a pizza shop, which I'm sure there's a lot of you listening.

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Angelo Esposito [00:35:48]:

Yeah.

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Joe Wylezik [00:35:49]:

If you don't have to pick up that phone, you can probably make more Pizzas, you can provide better, you can generate more revenue for your business. And that's it at the end of the day, you know, so, so that's, that's how I, I always jump into that. And then we've seen a tremendous, a tremendous growth. So we have a client by the name of Land Ocean. And after seeing us implemented, I believe it was over like a 90 day period. They saw an 8% increase in sales just from influencing ours. 50% in reservation increase. And of course, across the seven locations at Land Ocean, they saw zero missed calls.

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Angelo Esposito [00:36:25]:

Right. So wow. 50 and 8% revenue. Wow. 50% reservations. That's awesome. Okay, so people listening in. I always like to connect.

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Angelo Esposito [00:36:35]:

We're obviously gonna put the link, so don't worry. Plus we're gonna put the phone number so they can test. But I like to, for people just maybe listening, how can they find you? How can they find more about Revmo, like wherever you are? And Revmo is if you, if you want people to connect with you on link, insta, wherever you're, you're kind of, you know, present as well as, you know, Revmo. So just, there's a chance for you to plug away so people can find you.

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Joe Wylezik [00:36:57]:

Yeah, yeah, for sure. So of course you can check us out on our website to gather more information, you know, get a better understanding of some of these other clients, you know, and what they're doing and how they're using us and what success they've seen. So our website www.revmo.AI and then of course for myself, you can reach out to me directly. Joe Walesic on LinkedIn is probably the easiest and best way to connect with me. You know, I try to stay pretty active there and provide a ton of information, so can do that. And if you're lucky enough, if you have my number, you can always call and text me. You know, is it you or is.

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Angelo Esposito [00:37:34]:

It the AI answering? Huh? Is it you or is it Revo answering if I call you?

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Joe Wylezik [00:37:39]:

Listen, we do have a Joe AI. We do have Joe AI floating around here, but I promise you it's me.

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Angelo Esposito [00:37:45]:

I promise. I love it. I love it. And then last but not least, I like to always wrap up with kind of like, what's next for you guys? So you know, you're a private company, so you don't have to share any top secret, but if there's anything we're excited about that you do want to share, it's an opportunity to share. So I don't know if you have anything like what's Next in terms of this year or next year, if there's anything you want to highlight.

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Joe Wylezik [00:38:07]:

Yeah, we're. We're getting ready to. We're getting ready to do some really big things on opening your eyes and ears to what this technology can do. So we're rolling out some new features here very soon that we'll announce, but we're kind of giving the capabilities of knowing what's going on in your phone before even actually using us. So it's really. It's a really cool feature, really cool product. You know, I can share a lot more directly with people. Yeah.

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Joe Wylezik [00:38:37]:

And I think just like, improvement, more integrations and just more insights and data that we're coming to the table with. You know, I mean, I think just about every month we're coming out with something new in our platform, which is just really, really cool. Right.

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Angelo Esposito [00:38:50]:

That's awesome.

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Joe Wylezik [00:38:51]:

New integration and new capability. You know, follow us, follow me and stay tuned. You know, better yet, connect with me, you know, and reach out to me and, like, ask me questions, challenge me, you know? You know, if you're interested in maybe even an integration or partnership, like, I think that's something I would be super encouraged and motivated to anyone listening, like, let's. Let's make this happen, you know, because being united is. Is what Angelo and I are all about and working together and making stuff happen.

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Angelo Esposito [00:39:23]:

Yeah, big time. I think we have a similar mission, obviously, different products, but at the end of the day, it's. We just want to help restaurant operators, period. How we help them is different, but it's like we're just here to help, so. So I love that. So for. For those listening in, once again, we got Joe from Revmo. AI, Joe, thanks for joining us.

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Joe Wylezik [00:39:41]:

Thanks, bud.

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Angelo Esposito [00:39:42]:

If you want to learn more about wisk, head to WISK AI and book a demo.

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