The challenges that we had prior to joining WISK are we are a multi unit, multi-concept operator - so very different menus, very different products coming in. Ordering from similar suppliers and often different suppliers, but nobody was getting the best price. And so what I was able to do with WISK was, from a head office standpoint, get a dashboard with line of sight on the purchases at all venues and streamline and be able to understand where we're spending the money in the supply chain and support those partners appropriately.
The overall shrinkage, the overpouring, understanding where the product is going in store; we were able to dial that in so much tighter and keep people accountable. Also being able to customize the inventory system for each concept and still being able to honor those partnerships and have the right brands present at each venue, despite the different concepts and the different menus.
Global restaurant collective dedicated to creating + crafting meaningful experiences with 20+ venues managed.
" The systems were as strong as the information that was put into it and when the system maintenance fell apart: it's garbage in garbage out and none of the output is accurate. "
I have used and considered using several other software programs that are competing in this space over the years and time and time again, what I saw was the systems were as strong as the information that was put into it and when the system maintenance fell apart, it's garbage in, garbage out and none of the output is accurate.
The relief that I felt once I was able to understand the simplicity of being able to onboard a new account, make introductions, get the training scheduled; just the overall onboarding process that WISK has put together is second to none. It is absolutely painless and so easy to become a customer.
Being able to have the line of sight on the inventory on a daily basis at each restaurant and understand how they're pacing in the month, how to curb appropriately, if we're running into, over costs or over budget. That's one thing that we saw right away.
" Just the overall onboarding process that WISK has put together is second to none. It is absolutely painless and so easy to become a customer. "
And what I was able to see with WISK, was a much easier way of training the staff to execute the program. And also with the turnover rate of staff in our industry, it was easy to onboard a new hire, train them and carry the process through without seeing it fall apart. When there's people turnover, if we move somebody from one restaurant to another, it was just a much easier seamless program to put into our restaurant group.
Another thing that we definitely felt from the property level was the length of time it takes to take inventory was cut in half. Once you've nailed down the process of inputting into WISK itself, the time it took to do the weekly inventory was reduced by at least half. If not more.
I could go on for days about the inefficiencies that WISK helps with. They can't even remember what it was like doing inventory before WISK, because it was so all over the map.
" Once you've nailed down the process of inputting into WISK itself the time it took to do the weekly inventory was reduced by at least half. If not more. "
I would definitely recommend the product for any hospitality operator. I think the product is perfect for a single operator, a multi unit operator and hotels. I can see it being effective in any hospitality or food service setting. If you want to know your business, if you want to know where your money's going and how to make improvements and profitability, this will definitely help you and share information that you might not have known before.